If you have changed your mind or are not happy with our products, you have the right to cancel your order within 14 days after your purchase. From the day we receive your cancellation you have 14 days to return the product. As soon as we have received the returned package at our warehouse we will refund your order. It usually takes around 1-7 business days for the payment to be visible on your account.

Furthermore, you are covered with a two year guarantee for faulty goods. This covers goods that are defective according to current consumer legislation.

The returned package must be unopened and appear unused. If the returned item(s) do not appear unopened and unused we reserve the right to reduce the refund. You must pay for the shipping cost on the returned package, unless the return is due to a mistake from our side. Kindly send a photo of the postal receipt for verification and proof that the package has been returned to us.

As soon as we have received the returned item(s) we will process the refund to your account.

If you wish to claim an error on an ordered product, please contact us at hello@sokind.com as soon as you have discovered the damaged product(s).

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